Payment methods
Last Updated: 07-10-2025
At Norelle Co we offer a variety of secure payment options to ensure a smooth and safe checkout experience. Below you’ll find a detailed overview of accepted payment methods, currency handling, security measures, and support options in case of payment issues.
Available Payment Options
We currently accept the following payment methods:
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Credit/debetkaarten: American Express, Diners Club International, Discover, Maestro, Mastercard, UnionPay, Visa
- Express checkout / wallets: Apple Pay, Google Pay, PayPal, Shop Pay
Transaction Security
All transactions are protected using secure SSL encryption technology. This ensures your personal and payment data remains private and safe from unauthorized access. Our checkout system complies with international security standards to protect all user information during the transaction process.
Currency
All prices are listed and charged in GBP (British Pound Sterling). All listed prices are inclusive of UK VAT (Value Added Tax) at the applicable rate. This ensures consistency and clarity during checkout for customers located within the United Kingdom.
Troubleshooting Payment Issues
If you encounter an issue while processing your payment (such as a declined card), we recommend the following steps:
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Double-check your card or account details for accuracy
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Contact your bank or card provider for further information
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Try an alternative payment method
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Reach out to our support team for direct assistance
Need Help?
For any questions or concerns regarding payments, feel free to contact us at hello@norelleco.com
Registered Business Address:
Rm 1911A, Unit F, 19/F, Golden Bear Centre, 66
Chai Wan Kok Street, Tsuen Wan, Hong Kong
Company Information:
Company Name: Norelle Co
Legal Entity: Big Axe Markets Limited
Hong Kong Company Registration No: 79544344
Please note: Norelle Co is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.
Contact Information
Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.
Email: hello@norelleco.com
Phone: +44 753727981
Customer Service Hours (GMT +01:00 London):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM